Refund policy

We want you to be happy with your purchase. You have 14 days after the delivery of the last item in your order to request a return.

How to start a return

You can also reach us anytime at puddingcreek@proton.me if you have a question about a return.

Return conditions and costs

To be eligible for a return, your item must be in the same condition you received it — unused and in its original packaging, with any tags or accessories included. You’ll also need your order number or proof of purchase.

  • Return shipping: The customer is responsible for return shipping costs.
  • Restocking fee: A 25% restocking fee is deducted from the refund. 
  • Items sent back without an approved return request will not be accepted.

Damages and issues

Please inspect your order as soon as it arrives and contact us right away at puddingcreek@proton.me if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right. Return shipping and restocking fees do not apply to items that arrive damaged, defective, or incorrect.

Non-returnable items

Certain items can’t be returned, including:

  • Personalized or made-to-order items, if offered (such as custom merchandise or special orders)
  • Gift cards
  • Sale or clearance items

If you’re not sure whether your item qualifies, get in touch before requesting a return.

Exchanges

We’re unable to process direct exchanges. The fastest way to get what you want is to return the original item and place a new order once the return is approved.

Refunds

Once we receive and inspect your return, we’ll let you know whether the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card issuer to post the refund.

If your item doesn’t meet the return conditions upon inspection, a refund may not be issued. If more than 15 business days have passed since we approved your return and you haven’t received it, please contact us at puddingcreek@proton.me.

Items purchased from third parties

Items purchased from a third-party seller must be returned directly to that seller. Pudding Creek Rod Shop cannot accept returns for goods bought from any third-party vendor.