We want you to be happy with your purchase. You have 14 days from the delivery of the last item in your order to request a return.
How to start a return
Questions about a return? Email us at puddingcreek@proton.me.
Return conditions & costs
To be eligible, your item must be in the same condition you received it — unused and in its original packaging, with any tags or accessories included. You’ll also need your order number or proof of purchase.
- Return shipping: the customer is responsible for return shipping costs.
- Restocking fee: a 25% restocking fee is deducted from the refund.
- Items sent back without an approved return request will not be accepted.
Damages & issues
Please inspect your order as soon as it arrives and contact us right away at puddingcreek@proton.me if the item is defective or damaged, or if you received the wrong item, so we can make it right. Return shipping and restocking fees do not apply to items that arrive damaged, defective, or incorrect.
Non-returnable items
Certain items can’t be returned, including:
- Personalized or made-to-order items, if offered (such as custom merchandise or special orders)
- Gift cards
- Sale or clearance items
If you’re not sure whether your item qualifies, get in touch before requesting a return.
Exchanges
We’re unable to process direct exchanges. The fastest way to get what you want is to return the original item and place a new order once the return is approved.
Refunds
Once we receive and inspect your return, we’ll let you know whether it was approved. If approved, you’ll be refunded to your original payment method within 10 business days. It can take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since approval and you haven’t received it, contact us at puddingcreek@proton.me.
Items purchased from third parties
Items purchased from a third-party seller must be returned directly to that seller. Pudding Creek Rod Shop cannot accept returns for goods bought from any third-party vendor.